Frequently Asked Questions (FAQs)

General questions

Once you have placed your order, we will send you a confirmation email.

Once your order is shipped we will send you another email to confirm you the expected delivery date.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

Shipping policy

We currently ship in the United-States. Due to Covid19, we currently are not shipping internationally.

Once you've placed your order, it usually takes 7-12 to be delivered. Due to increasing demand and COVID-19 related closures, we are experiencing delays in overall production. We are working on getting your products ASAP.

Payments

You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, Venmo, and Google Pay.
You can chose these payment methods at checkout.

Returns and exchanges

You can always contact us for any return question at info@madvida.com. 

To be eligible for a return, your item must be unused and in the same condition you received it It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded. 

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it