Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.  Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.  To start a return, you can contact us at info@madvida.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  
 
You can always contact us for any return question at info@madvida.com. 

  • To be eligible for a return, your item must be unused and in the same condition you received it 
  • It must also be in the original packaging. 
  • To complete your return, we require a receipt or proof of purchase. 
  • To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. 
  • Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded. 

Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items  
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  
 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds  
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Thank you for the support.